Infrastructure Senior Manager
Champion the growth of the CSCs as part of CTI’s resource and location strategy.
Identify and realize opportunities for growth, efficiency, productivity and cost Management.
Continuously evolve the organization to ensure responsiveness of CSCs to the needs of the stakeholders.
Manage the supply and demand of CTI CSC resources
Consolidate current and planned resource demand.
Ensure that a supply of appropriately skilled resources is available.
Ensure that hiring strategies and processes are in place to adequately meet demands.
Oversee the CTI CSC workforce, coordinating with the functional managers.
Assist in the transition of services/resources and ensure that quality controls are in place to ensure
successful deployment within the CTI CSC.
Identify and realize opportunities for growth, efficiency, productivity and cost management.
Implement approved strategies for the management of the CTI CSC.
Identify and further develop competencies in the CSCs.
Establish matrix of leading management practices and ensure adoption across the CSCs.
Provide senior management oversight of CSC performance and provide standard CSC performance scorecard for management reporting purposes.
Main liaison between stakeholders and CSC Management Teams.
Ensure that there is open communication between CSCs and stakeholders.
Engage global and regional functions to identify opportunities to transition services and resources.
Risk and Control
Enforce the CSC governance framework across in the CSC.
Ensure compliance to legal and regulatory requirements, and Citigroup policies, standards and processes.
Work with Risk Management to ensure that requirements of client countries and businesses are managed and fulfilled.
Ensure compliance with local Human Resource policies and requirements.
Work with Risk Management, Service Level Management and Client Management to ensure that the requirements of client countries and businesses are managed and fulfilled.
Enforce financial transparency across the CSCs.
Facilitate optimization of geographic distribution of resources.
Accurately bill CTI CSC services to agreed plan and ensure full recovery of invoices.
Manage expense base within budget and identify and implement cost-saving opportunities.
Staff Engagement and Support
Engage CTI workforce and ensure that individual welfare and development needs are met.
Deal with conflict resolution issues and disciplinary matters.
Work with Functional Managers to assist career growth and mobility of the CTI CSC workforce.
Measures of Success:
Increasing maturity levels of the CSCs in terms of adherence to the governance framework and best-in- class practices.
Increasing technical competencies in the CSCs.
Increasing cost competitiveness of the CSCs.
Maintaining open communication between the CTI CSC workforce and management.
Ensuring CTI CSC adherence to local regulatory and compliance requirements and Citi policies and procedures.
Maintaining or exceeding stakeholder satisfaction.
Maintaining or improving cost competitiveness of the CTI CSC.
Sustaining attrition rates at a healthy level.
Maintaining employee satisfaction (VOE) at a healthy level.
Strategic planning skills.
Good analytical skills.
Good interpersonal relationship.
Boundary spanning i.e. ability to deal with various levels of the organization e.g. need to deal with Senior Management stakeholders as well as staff members at the working level.
A high level understanding of various underlying technologies used in Citi to deliver the various IT Services.
Organizational Development Skills.
Site Marketing Skills.
Process Management and Continuous Improvement Methodologies.
People Development Skills.
花旗银行（Citibank）是花旗集团属下的一家零售银行，其主要前身是1812年6月16日成立的纽约城市银行（City Bank of New York），经过近两个世纪的发展、并购在21世纪初期一度成为全世界最大的银行控股公司。花旗在全球近一百五十个国家及地区设有分支机构，总部位于美国纽约市公园大道399号。它是当今世界资产规模最大、利润最多、全球连锁性最高、业务门类最齐全的金融服务集团之一。它是由花旗公司与旅行者集团于1998年合并而成，并于同期换牌上市的。换牌上市后，花旗集团运用增发新股集资于股市收购、或定向股权置换等方式进行大规模股权运作与扩张，并对收购的企业进行花旗式战略输出和全球化业务整合，使花旗集团在短短五年时间里，总资产规模扩大了71%，股东权益增加92%，资本实力不断提高；总收入提高72%，利润增长 2.6倍，表现出不凡的盈利能力；其股票在进行一次送股（每3股送1股）和 22次分红派息（每股分红共计$3.82）的情况下，每股净值仍提高了一倍，价格翻了一番。花旗股票是纽约股市著名的绩优蓝筹股。